Tidio has developed connections with a number of the most well-liked software programmes. This includes Zapier, which enables users to connect to tens of thousands of additional software programmes. Tidio is an affordable live chat solution. It offers three products for $10-$18 each, and you only need to pay for the products you want to purchase. In addition, Tidio has an entirely free plan, which is ideal for small businesses looking for live chat features. This pricing model provides a great deal of freedom for Tidio customers.
Tidio is an easy-to-use piece of software overall. Though the chat notifications are unreliable, which could negatively affect the calibre of customer support, we advise using caution. Tidio is the best alternative for tiny organisations seeking for a plain live chat application due to its adaptable pricing options and simple appearance. We advise choosing Drift or Intercom if you’re a big organisation looking for a more potent lead generation platform.
Tidio Overview Tidio Key Features Tidio Core Functionality Tidio Pros and Cons Tidio Pricing Conclusion Tidio Overview Tidio Chat is a cloud-based live chat platform that can be included into the website of any business. It is a customised interface that enables businesses to combine the look and feel of current web assets with the live chat interface. It also offers support for more than 140 different languages.
Tidio Chat is mobile-friendly, so users of mobile devices can interact with the chatbox on cramped screens. Users have the option to leave “offline messages” if no agents or staff are accessible. Additionally, Tidio Chat enables businesses to get fast notifications of any pending offline messages utilising a Google Chrome plugin.
The cloud-based platform Tidio Chat allows for connectivity with popular corporate tools including CRM, eCommerce, and email marketing programmes. There are two licence tiers available: Basic and Pro, both of which require a monthly subscription.
Tidio Key Features We’ll go through some of Tidio’s most important features and how they can help your business meet its needs for client interaction. To illustrate the layout and general design of the software, we’ll also add photographs of the utility.
1. Live Chat
Through the use of live chat, customer support representatives—often referred to as “agents”—can communicate with website users right away. Visitors can use the chat window, also known as a widget, as soon as they arrive at the website. Tidio’s live chat features are efficient and simple to use, despite the occasionally inaccurate visual chat notifications.
Chat Interface
The Chat tab is the first one on the left when signing into the Tidio workspace, and it contains the chat history. You can choose to examine all chats or only the ones with a certain agent. A red notification box and a sound will both alert agents to any pending chats.
When they reach your website, visitors will see things very differently. The chat widget will be visible to them, typically either in the lower-left or lower-right corner of the screen: Tidio’s live chat is a good alternative, especially when taking the free plan into consideration, except from the issue with notifications.
Key Live Chat Features
Tidio provides vital live chat tools that let operators serve customers effectively. The features are shown in the table below. Overall, Tidio has most of the essential elements found in live chat choices; nevertheless, it is deficient in some subtle aspects, such as eye catchers for the chat widget.
Quick Responses: When chatting with visitors, quick—or canned—responses are pre-written chat shortcuts that save agents time. Customers have an unlimited number of rapid responses that they can write, save, and use. To access them, type “/” in chats.Typing Preview: Agents are able to react to inquiries quickly because they can see what visitors are typing in the chat widget before they push send.Visitor Information: The visitor’s email, device, IP address, and recently visited pages are shown to the agent during chats. The Visitors tab provides access to more visitor data, like the visitor’s nationality and preferred web browser.Conversation History: All chat interactions are saved by Tidio and are available to all agents. Agents can continue talks where they left off if a site visitor uses the chat again.Widget Customizations: The colours, background, and positioning of the chat widget on the website can all be gently customised by Tidio users.File Sharing: Within the chat window, agents can send visitors files, pictures, and GIFs.2. Chatbots
Chatbots are computer programmes designed to converse with clients, frequently to respond to their questions and offer assistance. When no agents are available to interact with visitors live in chat, they nonetheless offer crucial customer service support. We evaluated Tidio’s chatbot and found it to be strong and useful, although the workflow function lacked Crisp’s bot builder’s level of usability. The major chatbot features offered by Tidio include customizable workflows, which allow users to build a bot from scratch, and 21 ready-to-use chatbot templates.
Customizable Workflows
Chatbots may be easily created without writing any code thanks to Tidio’s customisable procedures. Chatbots are frequently created by businesses to welcome customers, respond to common inquiries, or collect contact information. Starting with a trigger, which specifies when the chatbot will initially communicate with visitors, a bot is built. For instance, the trigger may be set to activate when a visitor interacts with a certain page. From there, bots can be constructed in any way, no matter how basic or complex.
Customers may give each chatbot a name and test them out before publishing to make sure they function properly. The chatbots will then be accessible from the larger chatbot tab, where you can check how many bots are currently in use and whether they are active or not.
Chatbot Templates
Tidio provides 21 pre-built chatbot designs that are broken down into three groups: boost online sales, generate leads, and improve communication. While you can start using the bot right away by clicking on a template, all of the templates can also be customised to your preferences. Tidio customers can choose bots depending on their company and customer experience goals thanks to the three template types.
3. Reporting Analytics
For a business to comprehend and enhance the effectiveness of live chat and client engagement, reporting is essential. We discovered that Tidio’s platform’s metrics are deficient, especially when compared to the metrics supplied by comparable solutions like Freshchat. The data that Tidio does provide includes the quantity of leads generated, website visitors, and daily chat and message volume.
Customers can get information about operators, chats, and leads acquired via the Analytics tab. Customers may review how quickly their agents responded, what proportion of all discussions they handled, and how many messages each agent delivered. The date range can be customised, and the chat graph can be viewed daily or monthly.
Analytics Tab
Customers can get information about operators, chats, and leads acquired via the Analytics tab. Customers may review how quickly their agents responded, what proportion of all discussions they handled, and how many messages each agent delivered. The date range can be customised, and the chat graph can be viewed daily or monthly.
4. Integrations
Customer relationship management (CRM), help desk, e-commerce, and email marketing are the four main software product categories with which Tidio has created interfaces. Zapier, which links Tidio with more than 1,000 other apps, is an integration that is especially helpful.
Examples of some key integrations are:
Tidio Core Functionality Tidio positions itself as a top-rated tool for small and medium-sized companies to increase sales through first-rate client care. Tidio, to put it simply, is live chat software with chatbots and a ticketing system that enables businesses to provide customers with better service. The key feature of Tidio is its live chat software. It contains all the features you would expect to find in a top-notch live chat system, like live typing, pre-chat surveys, scripted responses, emails, multilingual support, and more. The majority of users prefer Tidio above other comparable sites mostly because of its robust live chat feature. The following are additional Tidio features:
Tight Integration with Shopify: Agents can verify a client’s order history, preview their shopping basket in real time, and respond to consumers more quickly.
Ticketing system: Similar to other live chat programmes, users can submit their request and a ticket will be generated automatically if an agent is not immediately accessible. Later, agents might reply to the ticket via email or chat.
Automated chatbots: To automate client chats, you may create your own chatbots using a visual chat builder and pre-made templates.
Chat customization: You have a lot of customization choices when adding the live chat widget to your website, including the ability to alter the chat widget’s colours, layout, positioning, and behaviour.
Analytics: As anticipated, you have access to a number of reports for examining the performance of chatbots, agents, leads, and other crucial metrics you need to make data-driven decisions.
Team support: Tidio includes all the capabilities you need to assign the work to the appropriate teams for larger teams. To make sure that the chat request or support ticket reaches the appropriate person, you can form groups, teams, and departments.
Integrations with other chat systems: Tidio integrates well with Instagram, Messenger, and email, allowing you to manage all of your chats from a single location.
Apps and platform integrations: Tidio offers specialised apps for all the major operating systems (iOS, Android, PC, Mac), as well as pre-configured integration options for all the most widely used ones, like WordPress, MailChimp, Zapier, and many others.
Tidio Pros and Cons PROS
Workflows for advanced and diverse chatbots that are nonetheless simple to create. The user interface is friendly. Customers have the choice to pay for only the features they need thanks to flexible pricing choices. CONS
list of integrations is somewhat constrained, especially when compared to rivals. The included reports are quite simple. You might not always receive a message notification in chat because the notifications sometimes be inaccurate. Tidio Pricing Tidio provides three paid options with monthly prices starting at $15.83 ($19 if you choose the monthly plan). Unlimited live chat chats, up to 5 operators, and all the capabilities of the free plan are all included in the Communicator plan. Small organisations and websites who want to provide users basic live chat capability should select the Communicator plan.
Websites that receive a lot of traffic, a lot of live chat requests, and want automated chatbots must subscribe to the Chatbots plan, which costs $15.83 per month. Even larger firms can purchase the service for $329 per month, which includes the full feature set, a dedicated customer success manager, and many other advantages. You can see in the table below the main features of the Communicator and Chatbots packages.
Conclusion Tidio is undoubtedly worthwhile. It may be a suitable option for small and medium-sized enterprises who want to give their websites powerful live chat capability. The platform includes all the capabilities you would expect to see in a top-notch live chat system and is simple to use with good integration options. Competitive pricing with a 7-day trial and monthly prices starting at $15.83 is available. To try out and utilise the service without having to pay a monthly subscription price, there is also a free forever plan.
