Ensuring customer satisfaction: The main factor for the success or failure of websites is to gain the trust and satisfaction of customers, by knowing their reactions to the quality and speed of the service provided to them.
The experience of delivery workers: It is one of the important factors, as delivery companies must have a staff of customer service employees to respond to inquiries quickly and inform the time of arrival of orders to customers, as well as in terms of drivers working in those companies; Where they must have sufficient experience, train them in a good way, and provide all the tools and devices that help them to arrive quickly on time, such as providing GPS devices, and this helps speed up delivery to electronic stores.
Increasing the percentage of users: through the reactions that websites get from their customers, and the positive response from users; This will provide an opportunity to increase the number of visitors to commercial sites and increase the percentage of customers and their demand to purchase products.
Increasing profitability: as there are some emerging websites whose success depends initially on gaining the trust of customers, so you must provide fast delivery services in order to maintain that trust and continuity and then increase the profits of those commercial sites.
Clarification of special offers and services: Where some companies display the price of the product on commercial websites, and upon receipt, customers discover that there is an additional price, which is the price of shipping and delivery, which causes a kind of distress to them. Therefore, the final price must be presented in terms of the price of the product and the price of the delivery service, which differs from one country to another. It is necessary to provide a trace of a method of payment, whether immediate payment upon receipt or payment by credit cards, as previously mentioned, with clarifying this feature to the customer on the site and giving him the options provided.
